Shipping Policy

Thank you for shopping at Bambino Merino! We’re delighted to deliver beautifully crafted, custom-made babywear straight to your door. Below is everything you need to know about how we process and ship your order.

How We Calculate Delivery Time

Your total delivery time includes two phases:

Total Delivery Time = Production Time + Shipping Time

All timeframes refer to business days (Monday to Friday) and exclude weekends and public holidays.

1. Production Time

This is the time it takes for us to create your custom, print-on-demand items. Because each product is made especially for you, production times can vary depending on the item type.

  • Apparel (T-shirts, Sweatshirts, Hoodies), Mugs, Posters, Canvases: 1–3 Business Days
  • Hats & Caps: 2–3 Business Days
  • Complex Products (All-Over-Prints, Bedding, Hawaiian Shirts, Shoes, 3D Apparel, Tumblers, Crocs): 3–7 Business Days

If you have not received a shipping confirmation email yet, your order is still in the production phase.

2. Shipping Rates & Timelines

Once production is complete, your order is dispatched. The shipping time depends on your location.

Domestic (U.S. Orders)

  • Shipping Cost: Flat Rate of $5.99
  • Estimated Shipping Time:
    • Standard Apparel & Goods: 3–7 Business Days
    • Hats & Caps: 6–8 Business Days
    • Complex & All-Over-Print Products: 10–15 Business Days
    • Bedding: 7–15 Business Days

International Orders

  • Shipping Cost: Starts at $13.00 (final cost calculated at checkout based on destination).
  • Estimated Shipping Time: 15–20 Business Days for most destinations.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to follow your package’s journey.

Important Notes & Disclaimers

  • Incorrect Shipping Address: Bambino Merino is not responsible for failed deliveries due to incomplete or incorrect shipping information provided by the customer. Please double-check your address at checkout. If you notice an error, contact us immediately at [email protected]. We cannot guarantee changes can be made once an order has been dispatched.
  • Taxes & Customs Duties: All prices are displayed exclusive of any applicable sales tax. Sales tax, if required, will be calculated at checkout. For international orders, customers are solely responsible for any customs duties, import fees, or local taxes charged by their country’s customs office.
  • Unclaimed Packages: If a package is returned to us due to refusal to pay customs fees or multiple failed delivery attempts, we reserve the right to cancel the order without issuing a refund.
  • Military Addresses: At this time, we are unable to ship to PO Boxes or APO/FPO military addresses.

Shipping Issues & Delays

  • Late Delivery: If your package hasn’t arrived 30 business days after shipping, contact us for assistance or a full refund.
  • Marked “Delivered” But Missing:
  1. Check your property and ask neighbors or building staff
  2. Wait 1–2 days in case of early scan
  3. Contact the carrier with your tracking number
  4. Still missing? Reach out to us at [email protected] for help.

We’re here to ensure every order brings comfort and joy to your baby’s world!