Frequently Asked Questions (FAQs)

What Shipping Methods Are Available?

We offer fast and affordable shipping within the United States at a flat rate of $5.99.
Please note: We do not currently ship to U.S. military bases. We apologize for any inconvenience.

How Long Will It Take to Receive My Package?

For domestic orders within the U.S., delivery typically takes 3–7 business days. During peak seasons or holidays, please expect possible delays.

Do You Ship Internationally?

At this time, Bambino Merino only ships to addresses within the United States. International shipping is not available.

What Payment Methods Are Accepted?

We accept payments via PayPal for all transactions. Simply select PayPal at checkout, and you will be redirected to the PayPal website to securely complete your purchase.

Is Shopping on Bambino Merino Secure?

Yes! Your security and privacy are our top priority. All personal information is securely protected and never shared, sold, or rented to third parties.
For more details, please review our full Privacy Policy.

Can I Modify My Order After Placing It?

Once an order is placed, it cannot be modified. We ask that you review your order details, including product type, size, and shipping information, before completing the checkout process.

Can I Cancel My Order?

You may cancel your order within 6 hours of placing it. If you wish to cancel, please email us immediately at [email protected].
Please note, if the order has already entered production, we may be unable to process the cancellation.
A 10% processing fee will be deducted from any canceled orders.

Can I Return or Get a Refund for My Order?

Yes, we accept returns and exchanges within 30 days of delivery. Items must be in unused condition and returned with original packaging.
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

What Is the Timeframe for Your Return Policy?

Our return and refund policy is valid for 30 days from the delivery date. After 30 days, we can no longer process returns or exchanges. Please refer to our full Returns & Refund Policy for more details.

I Haven’t Received My Package—What Should I Do?

If your tracking status shows “Delivered,” but you haven’t received your package:

  1. Double-check around your home or mailbox—sometimes packages are placed in secure spots.
  2. Contact the shipping carrier listed in your tracking email for further details.
  3. If the issue persists, please reach out to our support team at [email protected], and we’ll gladly assist you.