Terms & Conditions

A bit heavy, we agree, but important nonetheless...

We really believe in doing the right thing and building long-term relationships with our customers. it’s our responsibility, therefore, to layout some terms of use, which by using our website you agree to. In the event of any dispute, our main desire is to resolve matters to the satisfaction of all parties, and we’ll always attempt to do so without hiding behind all the legal spiel.

1. the website
Use of the www.bambinomerino.com (our site) implies acceptance of the Terms and Conditions as set out below. If you do not agree to the terms and conditions of the website then you may not use it. Use of our site includes accessing, browsing and purchasing from our site. www.bambinomerino.com is managed and operated by Bambino Merino Limited from our registered address in England and accordingly, the laws of England & Wales govern claims relating to it, including the use of the web site and the materials contained within it. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Bambino Merino Ltd and you, the laws of England and Wales will apply at all times.

2. privacy policy
Most importantly you have our utmost guarantee that we will not sell or rent your personal details to anyone else. As you navigate our website we may ask you to provide personal details such as your name, email address or your baby’s due date. This will only happen when it enables us to provide a better service or experience to you: tracking orders, answering queries, reviewing past purchases, requesting feedback etc. If you opt-in to allow us to store your details on our customer database, this information will be held in accordance with the Data Protection Act 1998. We will use this data to contact you with offers from time to time from Bambino Merino and any of our carefully selected partners. You may request for your personal details to be removed from our database at any time. Our full privacy policy and data management policy can be found here.

3. cookies
Bambino Merino collects website usage information using cookies and similar technologies (like pixels and tags) enabling us to provide you with the best user experience. Cookies are small pieces of code placed on your computer by websites, with your permission, so that those websites can recognise visitors who have previously visited that website and tailor the content they serve accordingly. Again, more information on cookies can be found in our full privacy policy and data management policy here.

4. pricing
Prices on the Bambino Merino website include VAT at the prevailing rate, where applicable. Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use our best efforts to rectify any errors as swiftly as possible but we cannot be held responsible for any losses incurred as a result.

5. product information
We endeavour to display our products as accurately as possible within the website. However, from time to time, slight variations in colour and size may occur. We will also endeavour to ensure that the product information is kept as accurate as possible. But items are subject to availability and in the event that a product is not available, you will be informed as soon as possible following your order.

6. website content and changes to the site
Whilst we make every effort to ensure the accuracy of all information on our site we do not guarantee that our site, or any content on it, will be free from errors or omissions and neither the company nor its employees can be held liable for an inaccuracies or errors in the content contained in any part of the website.

7. delivery
Our terms of delivery can be found here. We will always endeavour to ensure that our mail and courier service providers deliver goods according to schedule but we cannot be held liable for any inconvenience or cost resulting from the late delivery of goods.

8. payment
As indicated on the website, payment for Bambino Merino goods is through certain credit and debit cards and via PayPal and Klarna. Payments through the website are processed securely using advanced and up-to-date security-protected software. Your payment information is encrypted to ensure that it is fully protected and processed securely. Your payment details are not held by Bambino Merino – they are held in an encrypted state by Shopify.

9. product returns
We hope you will be very happy with your Bambino Merino purchases. However, if you decide to return anything bought from us please notify us within 14 days of your intention to return goods. We’ll be happy to refund a product provided it is returned unused/ un-installed, in its original packaging and in fully re-saleable condition. We cannot accept returns for items that have been installed. Returns should be made within 30 days from receipt of goods. If the product returned is not in fully re-saleable condition, we reserve the right to refuse a refund on the item. Please refer to the returns process for full returns instructions.

10. faulty goods
In the event that goods bought from Bambino Merino are faulty, we will be happy to replace the goods at no charge to the customer or alternatively, to refund the cost of purchase. It should be noted that our liability is limited to the purchase cost of faulty goods and we will accept no responsibility for any costs that may be associated with their supply. Bambino Merino assures all products are made to the best standards under a careful process of quality control. our full returns policy can be found here.

We won’t be able to cover:

  • damage caused by wear and tear
  • damage caused as a result of incorrect care

11. company details
Our address and all communications can be addressed to us at:

Bambino Merino Limited
1 Hillside
Kent TN17 1BD

Registered in England, Companies House No. 12423023