Cancellation & Modification Policy
At Bambino Merino, we understand that plans can change — and we want to be as flexible as possible while ensuring your custom-made items are crafted efficiently and accurately.
Because each piece is made to order especially for you, there is a limited window of time during which changes or cancellations can be made. Please review the policy below to understand your options.
Order Modifications
You may request a modification to your order within 6 hours of placing it. Acceptable changes include:
- Updating the size, color, or design of an item
- Correcting or changing your shipping address
Important: Modifications can only be processed if your order has not yet entered production. If printing or preparation has begun — even within the 6-hour window — changes may no longer be possible.
Order Cancellations
If you need to cancel your order, you may do so within 6 hours of purchase for a full refund, as long as production has not yet started.
After this window, or once your order has been submitted to production, it is no longer eligible for cancellation due to the custom nature of our process.
Why the 6-Hour Window?
Every product at Bambino Merino is individually crafted to order. Once an item enters production, materials are allocated and printing begins — making it impossible to cancel or change the order without incurring unrecoverable costs. These items are unique to you and cannot be restocked or resold.
We appreciate your understanding of this process, which allows us to maintain fair pricing and deliver high-quality, personalized items.
How to Request a Change or Cancellation
To request a modification or cancellation, please email us within 6 hours of placing your order:
Email: [email protected]
Be sure to include the following:
- Your full name
- Your order number
- A clear description of the changes you wish to make or a cancellation request
Our support team will do everything we can to assist, provided your request falls within the allowed timeframe and the order hasn’t entered production.
By placing an order on BambinoMerino.com, you acknowledge and agree to the terms of this Cancellation & Modification Policy.
Thank you for supporting made-to-order craftsmanship.
